Privacy policy
Effective 3 November 2026
Hatch helps you work toward a goal one step at a time. To do that it keeps your goal, your plan and your conversations with your Sensei. This page explains what we keep, why, who helps us run Hatch, and how to take or delete all of it.
The short version
- We keep what you tell Hatch and what you do in it, to coach you. Nothing else.
- Your Sensei is an AI. Your messages are processed by Anthropic to write its replies, and Anthropic does not train its models on them.
- No ads, no tracking, no analytics tools, and we never sell your data.
- Your data is stored in the EU (Ireland).
- You can export everything or delete everything from Settings › Account, at any time.
Who we are
Hatch is made by KLN Technologies L.L.C-FZ, a company registered in the United Arab Emirates (“we”, “us”). We decide how your data is used, which makes us the data controller. You can reach us at support@kln-tech.com.
What we keep
Your account
When you first open Hatch it creates an account with a random ID, so you can start without giving us anything. If you choose to sign in, we also keep your email address, which we use to send sign-in codes and nothing else. Hatch has no passwords.
Your profile and settings
The name your Sensei uses (if you give one), your time zone and language, which Sensei you chose, how it talks to you (Gentle or Direct), your rest days and your check-in settings.
Your goals and plan
Your journeys and their finish lines, your steps and when they are planned, what happened to each one (done, moved, rested or missed), the companions you hatch and their names, and a short brief your Sensei keeps about your goal, why it matters and what helps you.
Your conversations
What you write to your Sensei, its replies, and the changes it suggested along with whether you approved them.
Technical information
When the app talks to our servers, our hosting provider records your IP address, the time and the request, to keep the service running and secure. App stores and our update service also see your device type and app version.
What we do not collect
We do not collect your location, contacts, photos, microphone or health data from your phone. Hatch has no advertising ID, no ads, and no analytics or tracking tools.
Sensitive information you choose to share
Goals can be personal. You may tell your Sensei about your health, mood, beliefs or relationships. We use what you share only to coach you, never for advertising, and you can delete it at any time. Please share only what you are comfortable with.
Why we use it
| Purpose | What it involves | Legal basis (EU and UK) |
|---|---|---|
| Coaching you | Planning your steps, check-ins, comebacks and your Sensei’s replies | Performing our agreement with you |
| Sensitive information | Coaching you on goals that touch health, mood or beliefs, when you choose to share them | Your explicit consent, which you can withdraw by deleting the information or your account |
| Signing in | Sending one-time codes to your email | Performing our agreement with you |
| Keeping Hatch safe and working | Security logs, preventing abuse, fixing problems, reviewing reports you send us | Our legitimate interest in a secure, working service |
| Legal obligations | Answering lawful requests and keeping records the law requires | Legal obligation |
We do not use your data to make decisions with legal or similarly significant effects on you. Your Sensei only suggests; nothing in your plan changes until you approve it.
Your Sensei is an AI
Your Sensei’s replies are written by Claude, an AI model made by Anthropic. To write a reply, we send Anthropic your message together with the context it needs: your goal, your plan, recent conversation and your settings. Under its commercial terms Anthropic does not use this to train its models, and it deletes it after a limited period (currently 30 days) unless it is needed to investigate misuse. AI can be wrong. Treat your Sensei’s suggestions as a coach’s ideas, not professional advice.
Who helps us run Hatch
We use a few service providers, who process your data only on our instructions and under data processing agreements:
| Provider | What they do | Where |
|---|---|---|
| Supabase | Database, sign-in and the servers that run Hatch | European Union (Ireland) |
| Anthropic | The AI model behind your Sensei | United States |
| Expo (650 Industries) | Delivering app updates to your phone | United States |
| Resend | Sending sign-in code emails | United States |
Apple and Google distribute the app and handle any purchases under their own privacy policies. Check-ins are created on your phone itself, so we do not send them through a push service. We share data with authorities only when the law requires it. We never sell your data or share it for advertising.
International transfers
Your data is stored in the EU. Some providers above are in the United States, and our team works from the United Arab Emirates. When data leaves the EU or UK, we rely on the European Commission’s Standard Contractual Clauses (and the UK addendum) or another lawful transfer mechanism. Contact us for a copy of the relevant safeguards.
How long we keep it
- While you use Hatch: we keep your data for as long as your account exists, so your history and your Sensei’s memory of what works for you stay with you.
- When you delete your account: Delete everything removes your account and everything in it from our database straight away. Copies in our providers’ encrypted backups expire within 30 days.
- Security logs are kept for a short period and then deleted.
- Accounts without an email: if you remove the app without signing in, the account stays on our servers but no one can open it, including you. To remove it, use Delete everything before you remove the app.
Your rights
Depending on where you live (for example under the EU or UK GDPR, the UAE data protection law or US state laws), you have the right to:
- Get a copy of your data: Settings › Account › Export my data, or ask us.
- Delete your data: Settings › Account › Delete everything, or ask us.
- Correct it: change it in the app, or tell your Sensei, or ask us.
- Object to or restrict how we use it, and withdraw consent at any time.
- Complain to your data protection authority. We would appreciate the chance to help first.
Email support@kln-tech.com from the address you use with Hatch. We answer within one month. We may need to confirm the account is yours before acting.
Security
Data travels encrypted (TLS) and is encrypted at rest. Each account can reach only its own records, enforced by the database itself. The keys that reach the AI model and the database stay on our servers and are never in the app. No system is perfectly secure; if a breach affects you, we will tell you and the authorities as the law requires.
Adults only
Hatch is for adults aged 18 and over and is not directed at children. If you believe a child is using Hatch, tell us and we will delete the account.
Changes to this policy
If we change this policy in a way that matters, we will tell you in the app before the change takes effect. The date at the top shows the latest version.
Contact
KLN Technologies L.L.C-FZ, United Arab Emirates
support@kln-tech.com