How can we help?
Write to us and a person reads it. Tell us what happened and which phone you use, and add a screenshot if you can.
support@kln-tech.comIf you are in crisis
Hatch is a coach, not a crisis or therapy service, and email is not a fast way to reach help. If you might hurt yourself or someone else, call your local emergency number now. In the US you can call or text 988. In the UK and Ireland, Samaritans answer on 116 123. Elsewhere, findahelpline.com lists free helplines in your country.
Common questions
Settings is the round button with your initial at the top of Today.
How do I keep my journey if I change phones?
Until you add an email, everything lives with the account on this phone. Go to Settings › Account › Continue with email. On your new phone, choose “Already using Hatch? Sign in” with the same email.
My sign-in code did not arrive.
Check your spam or promotions folder. Each code works for 10 minutes. Tap “Resend code” for a fresh one. If you asked for several in a row, wait a minute first.
Check-ins are not arriving.
Check-ins are off until you turn them on. Open Settings › Sensei check-ins and make sure they are on and not paused. Then check that your phone allows notifications from Hatch and that a Focus or Do Not Disturb mode is not hiding them. Check-ins stay silent during your quiet hours. “Send a test check-in” shows whether they reach you.
I missed some days. Did I lose anything?
No. Missed days never shrink your egg or take anything away. When you come back, your Sensei offers a shorter step, a better time, or rest.
How do I change how my Sensei talks, or how it looks?
Settings › How your Sensei talks switches between Gentle and Direct. Settings › Your Sensei changes its look. It is the same coach either way.
How do I get a copy of my data?
Settings › Account › Export my data makes one file with everything Hatch keeps about you and lets you save or send it.
How do I delete my account?
Settings › Account › Delete everything deletes your account and everything in it straight away. It cannot be undone. If you can no longer open the app, email us from the address you signed in with and we will delete it for you.
Is Hatch therapy or medical advice?
No. Your Sensei is an AI coach for goals and habits. It does not give medical, financial or legal advice, and it can be wrong. Nothing in your plan changes until you approve it.
My Sensei said something that worried me.
Please tell us. Email a screenshot of the conversation and roughly when it happened. We read every report and use it to make the Sensei safer.